COVID-19 Prevention Policy
In response to concerns around COVID-19, we would like to reassure our customers that we are doing our utmost to keep things clean and virus-free. Your health and safety are our number one priority, and we want you to have the ability to make an informed decision about your purchases.
These are some of the standardized procedure we follow while maintaining our inventory, packing and shipping operations.
We have complete control over our inventory and the staff that handles it. We only store our inventory in our in our office cum warehouse in Irkutsk, Russia, and we fulfill our orders ourselves.
We are a small team and are able to monitor each person closely for any signs of illness. If any employee is feeling sick (respiratory or otherwise), they should stay home to recuperate. So far we have not had any such issues.
We’re taking hygiene at our offices seriously and we strictly abide by the following procedures
Disinfect all products before packing.
Keep packing stations sanitized regularly.
Use a shipping carrier that practices strict hygienic guidelines.
Although corona virus cannot live long outside of a body and the WHO states that spread of the virus through contact with surfaces and objects is unlikely, we are taking the extra precaution of holding all inventory received in our offices for ten days prior to shipping to customers.
We are extra cautious about returned inventory. We have very few returns. However, any item that is returned to us will be stored in airtight packaging away from inventory and staff. We will not reship these returned goods.
Precautions customers should take when receiving packages.
While experts are saying that the risk of catching COVID-19 from a package is low, customers should still take precautions when receiving a shipment.
If possible, the box should be opened outside without entering the home. If the item isn’t needed urgently, leave the box out (in a safe place) to wait out the 24 hour lifespan.
Take the merchandise out with freshly washed hands and disinfect on the spot. If you need to take the package indoors prior to 24 hours, be sure disinfect anything the box touched inside. Take the merchandise out and disinfect thoroughly.
Just to be safe, we recommend that after opening the envelope or box containing your order, you avoid touching your mouth, nose, eyes, or face until you’ve washed your hands.
If you have any questions or concerns about merchandise or processes at Russian Naturals, please don’t hesitate to reach out to us at firstname.lastname@example.org. We would love to hear from you!